Service portfolios are typically categorized into three parts in most tech businesses. These three categories are: development pipeline, services that are operational, and services that are retired. Each of these is typically managed by a service coordinator.
It is the responsibility of the service manager to analyze services and decide what should be active and what should be tweaked. Typically, service portfolio management is part of ITIL training. In this blog, we will explore how the service management team designs new services and updates existing ones within this project management phase.
Service portfolio management: compliance with other services
The purpose of the service design phase is to make sure that all designs are consistent with coexisting services. For example, if you are an app developer and offer several services to users, a change in the import process may not be compliant with existing services. This can create a problem in delivering the best possible experience to your clients and users. So, new services and updates must comply with existing services in order to ensure a smooth flow.
Design of the service portfolio
- Service portfolio management, service strategy
- Service portfolio design, service design
- Assurance that new or changed services are consistent with all other services
- Usher’s that all of their services are consistent with the new service
Compliance with new services
All new Innovations and services added must comply with the new service being implemented. These inconsistencies can negatively affect customers, and give them a poor experience. This is due to poor service portfolio management, often organized by a product, project, or service manager. Service managers need to be aware that the quality and consistency of their services directly impact business success. If clients are unsatisfied, they will switch services and go to a competitor instead. It is important to use all resources available to ensure that there is consistency across the platform and the business as a whole.
Service portfolio management starts with strategic decision-making. Services must be compliant and be able to work together in order to create the best possible and still available. All services that are still in the design phase must be managed to ensure that they will work well with services that are already in production. Project managers can also use learnings from retired services to make better assessments of those in the design pipeline, and how they will intervene with operational services.
We hope this article helped you better understand the steps you need to take in order to see if your service portfolio is optimized.
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