1. A project manager discovered a disagreement between a technical specialist and a key business partner. It is very important to maintain a long-term relationship with this business partner. What is the best conflict resolution option for the project manager given this situation?

2. Faced with competing point of views, a project manager tried hard to resolve a conflict by seeing things from various perspectives. He took the time to listen to all project team members. What conflict resolution method did the project manager use?

3. After several heated discussions, the project team concluded that it will be extremely difficult to resolve a disagreement between two stakeholders of equal importance. What should the project manager to do resolve the conflict?

4. A project manager disagrees with the project sponsor on the development approach. However, they need to set aside their differences to maintain their focus on the overall objective of the mission-critical project. How should the project manager handle this conflict?

5. The engineering team wanted to spend more time to analyze a problem. However, the lead project engineer must immediately decide to comply with a serious health and safety problem. What conflict resolution method should the project manager suggest to the lead project engineer?

6. In a no-win conflict scenario or if the project team believes that the problem will eventually go away on its own, how should the project manager resolve the problem?

7. A project manager allows the team to make their own decisions and establish their own goals. What kind of leadership style is this hands-off approach?

8. The project team informed the new project manager that the previous project manager focused on goals, feedback, and accomplishments to determine rewards. It was clearly a transactional leadership style. How did the previous project manager likely manage the project?

9. Which type of project managers demonstrate commitment to serve and put other people first? They concentrate on relationships, community, and collaboration.

10. A project manager aspires to find a balance by managing by exceptions, encouraging innovation, and holding strong convictions. What type of leader is this project manager trying to become?

11. The Project Management Office (PMO) hired a consultant to train their project managers to become better leaders. The consultant recommended that the project managers concentrate on removing obstacles, serving as diversion shields, and encouraging development opportunities for their team members. These behaviors are indicative of what leadership style?

12. Some of the young programmers on the project asked the project manager to mentor them based on an action plan for personal development. The potential mentees defined their long-term goals, listed their current skills, identified options for attaining their desired outcomes, focused on specific improvements, and suggested regular meetings to review their progress.

What coaching and mentoring model should the project manager use?

13. A project manager organized a kickoff meeting to allow the team members to get to know each other by sharing their skill sets and relevant professional details. What is the next stage of team development that the project manager should focus on after the kick-off meeting?

14. The project team members jockey for position on the team. After resolving the team’s conflicts and struggles, what should the project manager focus on next?

15. During the performing stage of team development, what’s the primary focus of the project manager?

16. The team members are jockeying for position on the project as their personalities, strengths, and weaknesses start to come out. What should the project manager focus on next after the team leaves this stage of team development?

17. A project manager completed the first four of seven steps of a team performance model. As a result, the project team starts to define plans to achieve the goals. What is the logical next step for the project manager to guide the team in decomposing the high-level plans into a detailed schedule or backlog?

18. What can a project manager expect from a team during the commitment step of team performance development?

19. During the kickoff meeting, a technical specialist shared her intrinsic motivations when she introduced herself to the team. To ensure that the specialist performs well on the project, what should the project manager focus on dealing with this team member?

20. A company pays their employees well especially those who are working on high-profile projects. What should the project manager do to keep the team members motivated?

21. What aspects should the project manager look for to achieve a win-win outcome when negotiating within a project?

22. A project manager has been working on her emotional intelligence to better work with people. Having made excellent progress in understanding her own emotions and suspending snap judgements, what other areas can the project manager focus on?

23. The project manager impressed the project sponsor by remaining calm and productive during complex and difficult conversations with senior executives and external stakeholders. Such composure demonstrates mastery of which areas of emotional intelligence?

24. During a daily standup, the product owner didn’t notice that one team member kept his arms crossed the entire time. He also rolled his eyes when a member of the QA team pointed out a potential defect in the product. Which area of emotional intelligence should the product owner try to improve for the next daily standup?

25. The project sponsor indicated a strong preference for formal and verbal types of communication. Which of the following options should the project manager choose to best meet the project sponsor’s request?

26. To quickly resolve issues, gain clarity, and get agreement, a young project manager often relies on conversations and ad hoc discussions. What type of communication is the project manager using?

27. A group of busy stakeholders have limited time to review project updates. However, they sometimes need project information to make rapid decisions. What communication method should the project manager offer to best meet their needs?

28. The quality manager highlighted a substantial gap between the cost of compliance and noncompliance to quality requirements. The project spends 1/3 on the cost of compliance and 2/3 on the cost of noncompliance. Where should the project manager invest more effort to achieve a reasonable balance?

29. Which risk responses can be applied to both threats and opportunities?

30. A project has a defined lower and upper limit to order goods and services within a fixed period. Which contract should the project manager establish to meet this need?

31. Memorandum of understanding (MOU), memorandum of agreement (MOA), service level agreement (SLA), and basic ordering agreement (BOA) can be considered as what type of agreements or contracts?

32. Before the chief financial officer (CFO) can allocate the funds, the accounting director must check the project’s budget to ensure that it meets the financial requirements of the organization. If the accounting director’s review is a predecessor task to the CFO’s allocation of funds, what activity relationship should the project manager use?

33. Activity B has a discretionary dependency to Activity A. To finish the project earlier, what is the best solution that the project manager can implement?

34. A functional manager informed the project manager that the project’s implementation must be scheduled during the factory’s operational shutdown twice a year, two weeks at the end of June or December. How should the project manager represent the production deployment in the schedule?

35. If a project needs to use both iterative and incremental development approaches, which life cycle should the project manager use?

36. What can the project team expect from their activities on a project that uses a predictive life cycle approach?

37. The product owner wanted to realize customer value via frequent deliverables and feedback. Which life cycle approach should the project manager implement?

38. What life cycle options are available to a project who needs smaller but frequent deliveries?

39. The project sponsor mandated the project manager to focus on delivering the project results as soon as possible. What’s the best life cycle approach for this given goal?

40. When is it appropriate to use an agile life cycle in a project?

41. A project manager working on a project with a high frequency of delivery but with a low degree of change must choose a life cycle approach. What’s the best option for this project?

42. Projects with low frequency of delivery, regardless of the degree of change, can use which life cycle approach?

43. If a project expects a high degree of change, which life cycle approach should the project manager implement?

44. In what sequence should the project manager organize the activities in a project that uses a predictive life cycle approach?

45. Which two activities are unique to a project that uses an iterative life cycle?

46. What should the project manager consider when preparing estimates?

47. An estimate that states “within this month” instead of the “second week of this month” demonstrates which estimating aspect?

48. Which estimating aspect increases with experience?

49. What kind of estimating range should a project manager have if the project is well along in the life cycle?

50. An estimate with a range, statement of confidence, and probability distribution can be considered as what type of estimate?

51. A project manager was asked to present a deterministic estimate for a very important project activity. Which of the following estimates should the project manager give?

52. A project manager needs to identify a list of ideas in a short period of time. What data gathering technique should the project manager use?

53. A business analyst suggested using focus groups to gather requirements. What should the project manger do next?

54. The project needs to obtain information on high-level requirements, assumptions or constraints, approved criteria, and other information from stakeholders. What data gathering technique should the project manager facilitate?

55. A project is controlling the quality of the deliverables. They need a data gathering tool or technique to facilitate the effective collection of useful data about a potential quality problem. Which one from following list should the project manager recommend?

56. What data analysis technique should the project manager use to select the corrective actions or a combination of corrective and preventive actions to implement when a deviation occurs?

57. What must the project manager do when using affinity diagrams to represent project data?

58. The project needs to find the strength of relationships among different factors, causes, and objectives that exist between the rows and columns that form a matrix to identify the key quality metrics of a project. What matrix diagram shapes can the project manager use?

59. The product owner takes the responsibility for making the decision for the entire project. What type of decision-making technique is it?

60. A project manager wanted to decide based on the largest number of stakeholders even if a majority cannot be reached. What is the best collective decision-making technique for this situation?

61. Emerging trends and practices in modern project quality management seek to minimize variation and deliver results that meet defined stakeholder requirements. What is the practice in modern project quality management that creates value, optimizes costs and resources, and meets the customer’s needs and expectations through joint relationships?

62. The role of the servant leader or team facilitator is typically responsible for creating and promoting a stable work environment for a team working on an agile project. What type of team members should the project manager recruit to foster such working environment?

63. Transparency and open collaboration are critical success factors in agile or adaptive projects. Team members are encouraged to discuss and share their work throughout the project. How can a project manager demonstrate transparency in agile/adaptive projects?

64. What is a basic system or structure of ideas or facts that support an approach?

65. A project manager needs to provide a high-level summary timeline of the release schedule based on the product roadmap. What should the project manager do next?

66. Who can be considered as agile practitioners?

67. A cross-functional team works in different locations. Some team members work in small clusters. What is this team structure called?

68. A project manager introduced a system of practices, techniques, procedures, and rules for the project. What did the project manager introduce to the project?

69. What is a process decision framework that integrates several agile best practices into a comprehensive model?

70. A project needs a holistic Scrum approach that extends beyond a single project. Such approach can also be scaled if needed. What should the project manager recommend to the project?

71. Who can best prepare the team charter?

72. What is a multidisciplinary group or department that extends beyond the discipline of project management?

73. A procurement-heavy government project is using agile and adaptive approaches. What concerns should the project manager consider, address, and manage?

74. Which one of the following agile practices embraces osmotic communications?

75. Scrum of scrums is a technique that is used when two more scrum teams consisting of three to nine members each need to coordinate their work instead of establishing one large scrum team which can be inefficient. In Scrum of Scrums, a representative from each team attends a meeting with other team representatives with the goal of ensuring the teams are coordinating work and removing impediments to optimize the efficiency of all the teams. What is another term that can be used to describe Scrum of Scrums?

76. Which one of the following agile methods uses the role of a flow master?

77. Which statement describes the continuum of project life cycles?

78. Due to the exploratory nature of this project, both adaptive and predictive methods can be considered. What should a project manager do to best suit the needs of the organization?

79. The role of a service request manager is closely aligned to which of the following roles?

80. Agile projects often deal with high rates of change or uncertainty. What is a project manager likely experiencing if it is necessary to ask the team to check in more frequently, track impediments on an impediment board visually, and visualize the flow of work in progress?

81. How does the buyer inform the seller that the deliverables have been accepted or rejected?

82. Professional project managers are expected to align their daily performance with four values that have been identified as the most important to the project management community. Which of the following is not part of those four values?

83. A project manager is systematically gathering and analyzing information to determine whose interests should be considered throughout the project. He is also organizing profile analysis meetings. What will he produce because of these activities?

84. If a project manager uses expert judgment, meetings, and data analysis when planning stakeholder engagement, what output will be produced?

85. Which of the following is not a valid classification for analyzing the engagement level of stakeholders?

86. A project sponsor has a high authority and high interest on the project. If he engages actively to ensure the success of the project, his engagement level can be classified as __________.

87. You notice that a team leader on one of your projects has been communicating with another member of the team in an abusive manner. Your duty as a project manager is to __________.

88. As a project manager, in which of the following situations would you pursue disciplinary action?

89. You have been asked by the program manager to manage a highly sensitive project related to building a nuclear reactor. The project requires specialized knowledge about the nuclear industry. You have never worked in that industry before, although you managed several defense projects in other conventional areas. Which of the following is the most appropriate action for you to consider?

90. You completed an advanced technology project for one customer. You moved on to manage a related project for another customer, and you wanted to copy some of the work products to use in the second project without telling the first customer. What should you do?

91. You are reading a document that was produced by the previous project manager. The document listed the current and desired engagement levels of key stakeholders, information to be distributed to stakeholders, and time frame and frequency for the distribution. What document are you reading?

92. You are managing a large international project that pays well. Your uncle asked you to hire his son in the project, even though that cousin does not have the necessary skills. Hiring the cousin would constitute which type of conflict of interest?

93. Several accidents in a nuclear energy project led to the loss of life on several occasions, under the same project managers. Which of the following values did the project managers betray?

94. A newly assigned project manager discovered a discrepancy in the budget that was prepared by the previous project manager. If he communicates the discrepancy to the project sponsor, the project will most likely be canceled immediately and his contract will be terminated prematurely. He just bought a new house, and his wife is expecting triplets. Which value would he be violating the most if he delays the disclosure of the budget discrepancy until he can find a replacement contract?

95. As a professional project manager, you were faced with a decision involving potential conflicts of interest. You believe that your decision was correct and advantageous for the project. All the following statements are necessary preconditions for engaging in this decision-making process except __________.

96. A project manager promised team members bonuses he never intended to deliver. Which type of value does this behavior contradict?

97. Thomas is managing an international project that will span many years. Although the raw materials are sourced from one country, he is anticipating that inflation will impact the labor costs in at least two other countries where the project will be implemented. The price of fuel, a key component in the project, may fluctuate as well. What would be the most appropriate contract given the nature of his project?

98. As manager of a large project, you needed to recruit a junior project manager with specific skills. After the new junior project manager had a few months on the job, you realized that he did not have all the skills he claimed to have. Which of the following value standards did his behavior violate?

99. If the procurement decision will be based primarily on price, which procurement document would be most appropriate?

100. The contract life cycle consists of which four stages?

101. Your company needs to decide whether to spend $120K to build a new mobile app or to enhance an existing one for $50K. With the new mobile app, there is a 60 percent chance to generate revenue of $200K if the app store reviews are positive. Your company expects revenue of $90K if the reviews are not so positive. If the company enhances the existing mobile app, the expected revenue is $120K and $60K respectively with the same probabilities as the building of a new mobile app. What is the scenario probability for enhancing the existing mobile app with app store reviews that are not so positive?

102. Your company needs to decide whether to spend $120K to build a new mobile app or to enhance an existing one for $50K. With the new mobile app, there is a 60 percent chance to generate revenue of $200K if the app store reviews are positive. Your company expects revenue of $90K if the reviews are not so positive. If the company enhances the existing mobile app, the expected revenue is $120K and $60K respectively with the same probabilities as the building of a new mobile app. What is the expected monetary value (EMV) for building a new mobile app?

103. As a project manager, you are expected to take ownership for the decisions you make or fail to make, the actions you take or fail to take, and the resulting consequences. What best fits this description of the conduct of a project manager?

104. Your company needs to decide whether to spend $120K to build a new mobile app or to enhance an existing one for $50K. With the new mobile app, there is a 60 percent chance to generate revenue of $200K if the app store reviews are positive. Your company expects revenue of $90K if the reviews are not so positive. If the company enhances the existing mobile app, the expected revenue is $120K and $60K respectively with the same probabilities as the building of a new mobile app. What is the decision expected monetary value (EMV)?

105. It is the duty of project managers to show high regard for themselves, for others, and for the resources entrusted to them. This behavior can be referred to as __________.

106. In project meetings, you often take time to listen to others’ points of view, seeking to understand them. How would you classify this behavior?

107. You are in a project meeting, and another project manager acts in a way that is abusive to another member of the team. You decide to remind the team member, outside the meeting, that this is a breach of which professional standard?

108. It is the duty of a project manager to act impartially and objectively when making decisions and otherwise behaving. This value can be classified as __________.

109. You advise your team to behave in a manner that provides equal access to information to those who are authorized to have the information. This behavior can be considered as following the value of __________.

110. While negotiating a contract with a supplier, you realize that you already know one of the other parties in a professional capacity. You decide you must disclose this as a potential conflict of interest. What professional standard are you applying in this situation?

111. It is the duty of a project manager to try to understand the truth and act in a truthful manner in both communications and conduct. Such behavior can be considered as following the value of __________.

112. When describing the culture that you try to encourage in the project team, you identify trying to create an environment in which others feel safe to tell the truth as an example of appropriate behavior. This behavior can be referred as following the value of __________.

113. While managing the contracts for a project, you become aware that a team member is engaging in dishonest behavior for personal gain. You decide that you must disclose this behavior. What professional standard are you applying in this situation?

114. Conduct by team members that result in others feeling humiliated is an example of __________.

115. In a RACI (responsible, accountable, consult, and inform) chart, which role should be assigned only once to a deliverable or activity?

116. As you introduce a new team member to the organization, you describe one of the requirements of the role of project manager as responsibility, both legally and morally, to promote the best interests of the organization. What does this type of behavior describe?

117. What is the most common logical relationship in a precedence diagramming method (PDM)?

118. Activity-on-node (AON) is one method of representing a __________.

119. A project activity cannot start until after the resolution of a pending lawsuit. The dependency of the project activity to the lawsuit resolution is an example of a __________ dependency.

120. Which risk response strategy can be used for both negative and positive risks?

121. The project team discovered conflicting compliance requirements. What should the project manager do next?

122. After a meeting with the product owner, it became evident that there are several security, health, safety, and regulatory requirements that the project must meet. What should the project manager do next?

123. The quality manager highlighted the importance of budgeting for the cost of compliance. As a result, the project manager budgeted for prevention and appraisal costs. What else should the project manager consider?

124. Which requirements can establish product, process, or service characteristics, including administrative provisions that have government-mandated compliance?

125. A project manager takes over a project from another project manager who will soon retire. He noticed a regulatory document that identifies issues related to financial losses, security breaches, and license revocations. What should the project manager do next?

126. What can potentially happen because of a project’s noncompliance to regulatory requirements?

127. If the project has confirmed the compliance requirements and planned relevant activities to fully address them, what should the project manager do next?

128. What should the project manager check to ensure that the project benefits are realized in the time frame in which they were planned?

129. What outcome is the project manager trying to confirm by reviewing the business plan and the organization’s strategic plan to ensure alignment between the project deliverables and the business objectives?

130. The project team wants to ensure stakeholder acceptance and satisfaction of the project deliverables. How can the project manager confirm this outcome?

131. In predictive development, what can the project team expect when it comes to requirements?

132. Which performance domain addresses activities and functions associated with delivering the scope and quality that the project was undertaken to achieve?

133. A project manager will need to demonstrate integrity, care, trustworthiness, and compliance to adhere to which project management principle?

134. To demonstrate the stewardship project management principle, the project manager must have a holistic view of which factors in a project?

135. What should the project manager do to fulfil the needs of the team?

136. Several team members expressed their desire for a collaborative project environment. What should the project manager do next?

137. What is the project manager’s best option for stakeholders with a high degree of influence but have an unfavorable or neutral view about a project?

138. What is a key part of stakeholder engagement?

139. What is the ultimate indicator of project success?

140. What should the project manager do to ensure a focus on value?

141. Projects may be a part of a program which in turn is part of a portfolio. What should the project manager to ensure alignment across systems of systems?

142. Systems thinking requires a holistic view to positively impact project performance. What should the project manager do to ensure alignment across projects, programs, and portfolios?

143. Projects require a unique set of leadership skills compared to general business operations. To proactively address potential confusion and conflict, what should the project manager do first to demonstrate leadership?

144. Over the past year, a young engineer demonstrated natural leadership skills. What should the project manager do to give the engineer more authority within the project?

145. Several senior managers have conflicting priorities within a project. What is the best course of action for the project manager to resolve their differences?

146. Given the unique nature of projects, how should the project manager tailor the project development approach?

147. At the beginning of the project, the project team agreed on a development approach. What should the project manager do with the chosen tailoring approach?

148. What should the project team establish to measure various quality dimensions within the project such as performance, conformity, reliability, and resilience?

149. What is the common source of complexity that results in dynamic interdependencies within and among project elements?

150. Why should the project manager build adaptability and resiliency into the project team’s approaches?

151. Stakeholders have been identified, understood, and analyzed. What should the project manager do next?

152. The project team has successfully prioritized and engaged the stakeholders. For the most part, they are satisfied with their involvement within the project. What should the project manager continue to do?

153. After defining the work cost estimates, what should the project manager establish to build up the budget?

154. The project is close to depleting its budget because of several unexpected and unknown risks. If additional funding is needed to finish the remaining activities, what is the next option available to the project manager?

155. When building a budget up, what should the project manager include on top of the work cost estimates to come up with the total amount?

156. The project manager led the creation of the request for information (RFI), request for proposal (RFP), and request for quote (RFQ). Given these requests, what is the project manager working on?

157. A project manager captured several metrics to forecast future performance. Unfortunately, there are metrics which are equally important, but they cannot be captured until after the fact. What are these metrics called?

158. When creating SMART metrics, what should the project manager consider for the last letter of acronym (T)?

159. The project sponsor wanted to measure the business value that the project will contribute to the organization. Which measurements can the project manager potentially recommend?

160. A pharmaceutical company developing a vaccine needs to measure stakeholder satisfaction. What can the project manager use to achieve this goal?

161. What should the project manager measure to assess baseline performance?

162. A project manager needs to perform quantitative forecasting. Which measures are needed to complete this task?

163. A project needs to address the hygiene factors to keep the project team motivated. What should the project manager do next?

164. A recent reorganization resulted in reduced corporate red tapes resulting in an increased staff satisfaction. What else can the project manager do within the project to keep the team motivated?

165. Based on the Theory of X, Y, and Z motivational model, what’s the motivation of person X?

166. Based on the Theory of X, Y, and Z motivational model, what’s the motivation of person Y?

167. Based on the Theory of X, Y, and Z motivational model, what’s the motivation of person Z?

168. A project is following a change framework. They have already formulated and planned the change. What should the project manager do next?

169. A project used the ADKAR^® Model to manage change within a government agency. After the third step, knowledge, what should the project manager do next?

170. John Kotter came up with an eight-step process for leading change. What should the project manager do first to demonstrate leadership when implementing massive organizational changes because of a project?

171. After reviewing the Satir change curve, the project manager felt a sense of relief after passing the chaos stage. What stage can the project manager expect after the team members discover a transforming idea?

172. Certain stakeholders were transitioning through personal and psychological changes because of the project. How can the project manager help them reach the neutral zone?

173. What is one of the characteristics of a project with a high degree of requirements and technical uncertainties?

174. Organizational breakdown structure and product breakdown structure are examples of what charts?

175. The project sponsor asked for project baselines. Which baselines should the project manager prepare?

176. Which performance domain will a project manager typically use situational leadership models?

177. Stakeholders, planning, and project work performance domains usually use which models?

178. A project manager must analyze uncertainties in a project. Which of the following methods would be most useful for the project manager?

179. Which performance domain will a project manager use affinity grouping, function points, and wideband Delphi?

180. What are some examples of log and register artifacts that a project manager may produce in a project?